Cookie Policy
Last updated: 5 April 2025
This Cookie Policy explains how ZenRent ("we", "us", or "our") uses cookies and similar technologies on our website and platform. It explains what these technologies are and why we use them, as well as your rights to control our use of them. Please read this cookie policy carefully. If you have any questions, please contact us using the details provided at the end of this policy.
Contents
What Are Cookies
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site. Cookies allow websites to remember your preferences, understand how you use the site, and potentially tailor content to you.
Cookies may be set by the website you are visiting (first-party cookies) or by third-party services that appear on the website, such as analytics services or advertising networks (third-party cookies).
Types of Cookies We Use
We use different types of cookies for various reasons:
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You may disable these by changing your browser settings, but this may affect how the website functions.
Functionality Cookies
These cookies allow us to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.
Performance/Analytics Cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Marketing Cookies
These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
Specific Cookies We Use
Below is a detailed list of the cookies we use on our website:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| zenrent_session | Essential | Maintains your session across page requests | Session |
| zenrent_auth | Essential | Keeps you logged in to your account | 30 days |
| zenrent_preferences | Functionality | Remembers your preferences (e.g., dark/light mode) | 1 year |
| _ga | Analytics | Used by Google Analytics to distinguish users | 2 years |
| _gid | Analytics | Used by Google Analytics to identify user sessions | 24 hours |
Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on.
Google Analytics
We use Google Analytics to help us understand how our users use the site. Google Analytics uses cookies to collect this information.
Intercom
We use Intercom to provide customer support and messaging services. Intercom uses cookies to track your interaction with our support system.
How to Manage Cookies
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Browser Controls
Most browsers accept cookies by default, but you can usually change your browser settings to refuse cookies. Here are links to information about cookie settings for common browsers:
Cookie Consent Tool
When you first visit our website, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
Other Tracking Technologies
In addition to cookies, we may use other similar technologies to track your activity on our website:
- •Web Beacons: Small graphic images (also known as "pixel tags" or "clear GIFs") that may be included on our sites and services that typically work in conjunction with cookies to identify our users and user behavior.
- •Local Storage: We may use local storage technologies, like HTML5 LocalStorage, that allow us to store information locally on your device to improve your experience with our site.
Updates to This Policy
We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Email: privacy@zenrent.co.uk
Address: ZenRent Ltd, 123 Property Lane, London, EC1A 1AA, United Kingdom
Phone: +44 (0) 123 456 7890